CN Apex Club

We have looked into the recent reports surrounding Apex Packs not rewarding Heirloom Shards after 500 packs are opened, and identified a bug that affected a very small number of users. This bug only impacted users who had all but 1 Mythic remaining to be unlocked, AND levelled up their Horizon Prestige skin to level 2 or 3 prior to March 17th, 2026. The bug has been resolved and all affected accounts have been sent 150 Heirloom Shards and a Legendary Apex Pack. Accounts at large otherwise are not impacted and the system is working as intended. Thanks for your patience throughout our investigations!